Senior Operations Manager, Strategy & Programs
Salesforce, Inc.Match Score
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Data-driven signals on your job's competitivenessTier-1 brand, generalist senior role, metro location, and broad skillset increase candidate competition.
Role requires customer-success and CRM program experience, moderately limiting cross-industry transferability.
Explicit 14+ years requirement and domain-specific program management and CRM skills enforce strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage strategic programs within Salesforce's Customer Success Group, including partner program governance and performance management based on defined KPIs.
Collaborate with senior executives and cross-functional teams to develop project scopes, timelines, and resource allocation for new initiatives and ongoing programs.
Utilize AI tools to personalize customer onboarding and training materials, monitor adoption health, and drive continuous improvement through AI-driven analytics and content adaptation.
Minimum Requirements
At least 8+ years of Program Management experience and 14+ years of overall IT experience.
5+ years exposure to Salesforce Projects/Products is a strong asset.
Experience with CRM software (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) and project management tools (JIRA, MS Project).
Work Location: Bangalore/Hyderabad. Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex, high-impact programs involving senior stakeholders and partner organizations in a global business context.
Skilled in leveraging AI and CRM technologies to design scalable, data-driven customer success and onboarding strategies.
Comfortable leading governance and measurement frameworks for partner performance and operational effectiveness.