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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior, site-specific IT role at a strong pharma brand in Mumbai with broad workplace-technology requirements.
Role favors regulated-environment and site IT operations experience, limiting cross-industry transferability.
Explicit 12+ years and mandatory site IT, vendor management, and event-support experience create strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as the primary IT lead for the Mumbai site, ensuring stable, secure IT services and incident/request resolution within SLAs.
Manage and support collaboration technologies and video conferencing to enable flawless execution of key business meetings and events.
Lead local IT projects and continuous improvement initiatives, ensuring compliance, asset management, and operational risk mitigation.
Minimum Requirements
12+ years of relevant experience in Site IT operations, end-user support, workplace technology, or related IT service delivery roles.
Proven experience managing local IT support teams and third-party vendors.
Strong knowledge of workplace technologies, collaboration tools, video conferencing platforms, and IT compliance processes.
Work Experience Required: 12+ years explicitly mentioned.
Ideal Candidate Profile
Experienced in managing IT operations within large, complex, and regulated environments, supporting critical leadership events and business continuity.
Strong stakeholder management skills demonstrated by coordinating cross-team and vendor activities onsite.
Operationally focused on risk management, process improvement, and user-centered IT support culture.