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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, junior generalist CRM role, and common skillset increase applicant density.
Order-to-cash and CRM skills transfer across SaaS vendors, but domain-specific systems knowledge matters.
Mandatory 1-year CRM experience plus preferred Salesforce, CPQ and billing systems imposes moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Manage customer access to Clarivate's web-based products by handling trials, new business setups, and renewals.
Handle internal and external stakeholders along with customers using Salesforce CRM and order management/billing systems like NetSuite or Zuora.
Assist in resolving queries promptly while ensuring adherence to audit and compliance controls.
Minimum Requirements
Bachelor’s degree in any subject specialization relevant to the role.
Minimum 1 year of experience in stakeholder and customer handling within CRM systems; Salesforce preferred.
Proficiency in Microsoft Office, with intermediate to advanced skills in Access and Excel.
Experience with CRM systems (preferably Salesforce), order management and billing platforms (e.g. NetSuite, Zuora).
Ideal Candidate Profile
Experienced in managing web product delivery, order fulfillment, and customer service within a technology or SaaS environment.
Strong operational understanding of opportunity to cash business processes, pricing, policies, and contracts.
Comfortable working rotational shifts covering APAC, EMEA, and US time zones; able to handle multiple stakeholders efficiently.