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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist role in Bangalore with broad technical/customer requirements increases competition.
Role favors security/SASE experience, but technical customer-success skills are moderately transferable across SaaS.
Explicit 5+ years requirement plus mandatory technical and networking skills elevates shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as a strategic technical advisor to understand customer goals and align Zscaler solutions for long-term satisfaction.
Build strong stakeholder relationships, conduct periodic reviews, and identify strategic growth opportunities.
Anticipate technical issues, provide proactive recommendations, and implement risk mitigation strategies to ensure customer success.
Minimum Requirements
5+ years experience in customer-facing roles combining technical expertise and account management.
Proficiency with Linux, Unix, Free BSD, and troubleshooting network issues using tools like Ping, Traceroute, MTR.
Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS.
Work Experience Required: 5+ years as specified in the JD.
Ideal Candidate Profile
Experienced in leading product feature implementations and driving best-practice adoption in technical customer success roles.
Skilled at operating across strategic and execution levels with the ability to navigate ambiguity and build solutions dynamically.
Familiar with enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA, and comfortable collaborating cross-functionally.