Technical Success Manager- ANZ
Zscaler, Inc. (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 18–30 LPA
Posted on 24 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as a strategic technical advisor to understand customer goals and align Zscaler solutions for long-term satisfaction.
- Build strong stakeholder relationships, conduct periodic reviews, and identify strategic growth opportunities.
- Anticipate technical issues, provide proactive recommendations, and implement risk mitigation strategies to ensure customer success.
Minimum Requirements
- 5+ years experience in customer-facing roles combining technical expertise and account management.
- Proficiency with Linux, Unix, Free BSD, and troubleshooting network issues using tools like Ping, Traceroute, MTR.
- Solid understanding of core networking protocols such as HTTP, SMTP, FTP, and DNS.
- Work Experience Required: 5+ years as specified in the JD.
Ideal Candidate Profile
- Experienced in leading product feature implementations and driving best-practice adoption in technical customer success roles.
- Skilled at operating across strategic and execution levels with the ability to navigate ambiguity and build solutions dynamically.
- Familiar with enterprise infrastructure and cloud security technologies including SASE, SSE, and ZTNA, and comfortable collaborating cross-functionally.