Senior Product Specialist - Implementation/Onboarding
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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, metro location, and mid-level seniority create moderate applicant competition.
Requires product implementation and industry knowledge but skills are transferable across SaaS implementations.
Explicit 6-9 years, enterprise implementation expertise, and night-shift requirement enforce strict filters.
Job Description
Structured overview of role & requirementsAbout This Role
Work directly with customers to define requirements, configure Zenoti product solutions, and lead successful implementations including demos, proofs of concept, and pilots for high priority/large clients.
Manage multiple implementation projects, address customer issues promptly to maintain satisfaction, and ensure adherence to SLAs and organizational metrics.
Coordinate across internal teams to meet customer requirements and maintain comprehensive documentation following organizational processes.
Minimum Requirements
6-9 years of experience in implementation and support of enterprise products.
Willingness and ability to work night shift aligning with customer timezones.
Strong software skills including product configuration, requirements documentation, demos, and presentations; familiarity with MS Office, JIRA, Basecamp; good to have knowledge of HTML and JavaScript.
Work Experience Required: 6-9 years in implementation/support; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex software product implementations with strong technical understanding of integration and enterprise scenarios.
Comfortable working in a customer-facing role across multiple projects with frequent coordination across teams and the ability to travel on short notice.
Preferably has domain knowledge or interest in the wellness/spa industry and understands business drivers in the health and wellness market.