Quality Auditing Manager
Accenture (company site, opens in a new tab)13–18 yrsBengaluruOn-siteDirect career pageEst. 22–35 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer query resolutions, handle escalations and complaints, ensuring fault closure within SLAs.
- Conduct operational audits to review and improve functional processes within operations, focusing on risk mitigation and compliance.
- Establish and validate processes for quality, including adherence to anti-corruption, BCM, infosec policies, records management, and contractor controls.
Minimum Requirements
- Any Graduation required.
- 13 to 18 years of work experience in relevant domain.
- Experience in Insurance Services - specifically Insurance Claims.
- May require working in rotational shifts.
Ideal Candidate Profile
- Experienced in quality management, quality assurance, and internal audit quality assurance within operations.
- Comfortable working as an individual contributor with limited client or management exposure and moderate supervision.
- Able to perform analysis and solve lower-complexity problems with interaction primarily among peers.