Software Tech Support Engineer
Applied Materials, Inc.Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand and Bangalore location increase competition despite senior, niche DevOps support specialization.
Technical DevOps and production support skills are transferable, though semiconductor hardware context slightly raises domain specificity.
Explicit 8–14 years requirement plus mandatory Linux, Kubernetes, and production support make filters strict.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Tier 3 support for complex software and platform issues, driving end-to-end resolution and root cause analysis.
Support and operate containerized applications in Linux/Kubernetes environments, ensuring reliability and scalability across global customer setups.
Collaborate with R&D, hardware, and DevOps teams on debugging, feature readiness, CI/CD processes, and production reliability, including new product introduction (NPI).
Minimum Requirements
8 - 14 years of experience in software support, backend systems, or DevOps.
Strong troubleshooting skills in Linux environments and multi-disciplinary backend systems.
Hands-on experience with containerization (Docker), Kubernetes, and cloud-native production environments.
Work Experience Required: 8 - 14 years in relevant domains; Location: Bangalore, India; Travel up to 25% noted.
Ideal Candidate Profile
Experienced in advanced Tier 3 software support with expertise in backend and DevOps environments.
Comfortable working in global, production-critical, multi-disciplinary systems with cross-functional teams.
Skilled in troubleshooting complex system flows and contributing to automation and monitoring to improve support efficiency.