Project Manager – Sales Operations
Prodapt (company site, opens in a new tab)10–14 yrsChennaiRemoteDirect career pageEst. 25–40 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the end-to-end offshore delivery for a large sales-operations engagement, managing capacity, SLA/KPI performance, quality, cost, and continuous improvement.
- Lead and mentor delivery and technical leads across multiple delivery streams (operations, backlog clearance, automation/tooling).
- Manage workforce risks like attrition and team structure; report delivery performance and handle escalation as L2 owner.
Minimum Requirements
- 10-14 years in offshore/managed-services delivery management.
- At least 5 years managing a delivery organisation of 50+ members.
- Proven experience in SLA/KPI performance, capacity planning, and cost/utilisation management.
- Strong understanding of quality systems and continuous improvement.
Ideal Candidate Profile
- Experienced leader comfortable managing large teams and complex delivery environments.
- Operationally rigorous with a strong performance orientation and ability to handle pressure.
- Skilled in mentoring and succession planning within delivery organisations.