Senior Executive – Service Operations
Centillion Solutions & ServicesMatch Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessGeneralist service-operations role, mid-level (3–4 yrs), and broad skillset increases applicant competition.
Role mixes general operations and industry-specific import/customs tasks, making cross-industry transfer moderately sensitive.
Explicit 3–4 years requirement plus domain-specific import, CRM, and billing skills tighten filters moderately.
Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end import operations including order placement, customs clearance, and compliance.
Supervise helpdesk and service teams to ensure timely complaint logging, service call resolution, and cost optimization through appropriate resource deployment.
Oversee contract billing, maintain product records, update customer databases, and issue warranty certificates post billing cycles.
Minimum Requirements
Bachelor’s degree in any discipline.
3–4 years of experience in sales support, service operations, or related roles.
Experience managing operational processes involving customer support and import coordination.
Work Experience Required: 3–4 years in relevant domain.
Ideal Candidate Profile
Detail-oriented professional with proven ability to handle complex operational workflows and regulatory compliance.
Experience coordinating cross-functional teams and maintaining accurate customer and billing records.
Capable of analytical decision-making focused on cost optimization and efficient service delivery.