Key Account Manager
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro-based mid-level B2B account role with generalist title increases qualified applicant density.
B2B account management and upsell focus requires industry-specific experience, reducing cross-industry transferability.
Explicit 4–8 years and mandatory upsell/B2B account experience create moderate filter rigidity.
Job Description
Structured overview of role & requirementsAbout This Role
Serve as primary contact managing key accounts with full ownership of relationships and renewal processes.
Identify and drive upsell, cross-sell, and account expansion opportunities to meet revenue targets.
Conduct account reviews and collaborate with delivery teams to ensure customer satisfaction and forecast portfolio revenue.
Minimum Requirements
4–8 years experience in B2B Account Management, Customer Success with revenue targets, or Client-facing Sales.
Proven track record in generating expansion/upsell revenue, not just retention.
Experience engaging senior decision-makers, preferably with US-based clients.
Strong CRM usage discipline; HubSpot experience preferred.
Ideal Candidate Profile
Experienced in consultative selling and managing complex B2B relationships, including renewals and expansions.
Comfortable handling multiple services/solutions and conducting structured account reviews (QBRs).
Prior exposure to SaaS, Marketing Services, or Go-To-Market domains is advantageous.