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Protocol Intelligence
Data-driven signals on your job's competitivenessNiche SailPoint/IAM skills limit applicants, but metro location and general operations title attract moderate competition.
Role requires specialized IAM/SailPoint and identity lifecycle expertise, reducing cross-industry transferability.
Mandatory IAM platform experience, L2/L3 operational skills, and ITSM knowledge create moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Own daily operations, monitoring, support, and troubleshooting of Topsoe’s IAM platform and integrations, including enterprise systems like SAP.
Manage L2/L3 support escalations, resolve incidents around identity lifecycle processes such as provisioning, deprovisioning, and access reviews.
Coordinate cross-team investigations, support IAM platform transition from external partner to internal ownership, and maintain operational documentation.
Minimum Requirements
Experience operating IAM platforms and supporting identity lifecycle processes, preferably with SailPoint Identity Security Cloud (ISC).
Experience with IT Service Management (incident, problem, and change management).
Strong troubleshooting, analytical, and documentation skills.
Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
Experienced in structured, service-oriented IAM operations environments, comfortable with technical investigations impacting business and security.
Familiar with provisioning flows, connectors, APIs, and scripting basics.
Able to prioritize issues based on business/security impact and contribute to improving operational processes and team knowledge sharing.