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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level experience plus specialized LLM and integration skills yields moderate competition.
Conversational AI and telephony integration requirements make industry transfers difficult.
Multiple mandatory skills (LLMs, prompt design, telephony, API integrations) increase screening rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end delivery of AI voice and chat agents: design prompts, configure workflows, integrate systems, deploy, test, and iterate.
Serve as the primary technical liaison for customers, conducting demos, gathering feedback, and ensuring production-ready AI solutions.
Manage telephony and API integrations (SIP, Twilio, Amazon Connect) and troubleshoot issues across CRM and enterprise tools.
Minimum Requirements
Bachelor’s degree in Computer Science, Engineering, or related technical field.
1-5 years of experience in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications within customer environments.
Hands-on skills in prompt design, workflow building, API integrations including telephony (SIP, Twilio, Amazon Connect).
Programming experience in Python, JavaScript, or similar scripting languages.
Ideal Candidate Profile
Experienced in client-facing roles with strong communication skills, able to explain technical details to non-technical stakeholders.
Proficient in working with LLMs (e.g., GPT, Claude) and familiarity with vector databases and orchestration frameworks like LangChain or LlamaIndex.
Comfortable solving complex integration challenges and adapting AI solutions to diverse customer systems and environments.