Program Manager- Complex Data Products
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, mid-level generalist customer-success role, metro location and broad cross-functional requirements.
Telecom-specific renewals and data circuit knowledge require industry experience, reducing transferability.
Mandatory 7 years experience, telecom domain knowledge and CRM skills enforce strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Manage active customer base with a focus on reducing churn and enhancing revenue from designated accounts.
Renew data circuits and drive up-selling of products/services through regular customer visits and revenue analysis.
Collaborate across sales, IT, product, and customer service teams to resolve retention issues and improve customer satisfaction.
Minimum Requirements
Master’s degree in any discipline; preferred fields include B.Tech, Engineering, Management, or Business Administration.
Minimum 7 years of experience in client-facing roles.
Understanding of Telecom solutions and the IT/telecom industry.
Experience working in a high-tech environment.
Ideal Candidate Profile
Experienced in customer success management with strong negotiation and execution skills.
Demonstrates ability to work cross-functionally with commercial, service assurance, collections, and technology teams in complex environments.
Comfortable with CRM and sales tools (e.g., SFDC, Empower) and proactive in ownership and problem-solving.