Program Manager- Complex Data Products
Tata Teleservices7+ yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage active customer base with a focus on reducing churn and enhancing revenue from designated accounts.
- Renew data circuits and drive up-selling of products/services through regular customer visits and revenue analysis.
- Collaborate across sales, IT, product, and customer service teams to resolve retention issues and improve customer satisfaction.
Minimum Requirements
- Master’s degree in any discipline; preferred fields include B.Tech, Engineering, Management, or Business Administration.
- Minimum 7 years of experience in client-facing roles.
- Understanding of Telecom solutions and the IT/telecom industry.
- Experience working in a high-tech environment.
Ideal Candidate Profile
- Experienced in customer success management with strong negotiation and execution skills.
- Demonstrates ability to work cross-functionally with commercial, service assurance, collections, and technology teams in complex environments.
- Comfortable with CRM and sales tools (e.g., SFDC, Empower) and proactive in ownership and problem-solving.