Process Improvement Associate
JPMorgan Chase & Co. (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Analyze and redesign end-to-end business processes to improve efficiency, reduce risk, and integrate automation including AI and machine learning.
- Develop detailed process maps, workflows, and communicate recommendations to senior stakeholders through executive-ready materials.
- Lead projects by collaborating across teams, identifying improvement opportunities, and embedding risk controls into process redesigns.
Minimum Requirements
- Proficiency with process mapping tools (e.g., Microsoft Visio, Signavio, BPMN).
- Experience applying data analytics to support process analysis and communication.
- Work Experience Required: Not explicitly mentioned in the JD.
- Ability to operate AI tools responsibly and translate ambiguous problems into structured workplans.
Ideal Candidate Profile
- Experience with multiple Consumer and Community Banking Operations functions or lines of business.
- Familiarity with AI-powered analytics, workflow automation, or intelligent process tools for operational efficiency.
- Skilled in producing senior-ready presentations and applying systems thinking to optimize complex processes.