1–4 yrsHyderabadOn-siteDirect career pageEst. 6–14 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 technical support for messaging products such as WhatsApp, Viber, RCS, email, Voice, and Chatbots ensuring fault, configuration, and performance management.
- Monitor 24x7 product availability, coordinate with support and operations teams to maintain 99.99% uptime including AWS Cloud service monitoring.
- Develop escalation processes including automated escalations via SMS/WhatsApp/Viber/email/SNS and manage change communication with stakeholders during incidents.
Minimum Requirements
- 1-4 years of experience as a Technical Support Engineer in an API/messaging company.
- Experience with AWS Cloud and cloud-based projects.
- Proficient in Linux, database queries (e.g., PostgreSQL), API tracing, troubleshooting, log analysis, and incident management tools.
- Work Experience Required: 1-4 years.
Ideal Candidate Profile
- Experience working in environments supporting high-availability messaging and communications products with a focus on cloud and microservices architectures.
- Technical expertise in API based microservices and deep understanding of messaging call-flows and related technologies.
- Ability to independently manage escalation and incident processes in coordination with cross-functional global teams.