SRE Production support Lead
Infosys (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 15–28 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L2 production support and troubleshoot application server and database issues for business critical applications.
- Monitor application and infrastructure health using SRE tools, analyze and resolve production incidents within SLAs, and perform root cause analysis with preventive measures.
- Participate in deployment, release, and change management; maintain support documentation and runbooks; support on-call rotations and major incident management; identify automation opportunities to improve efficiency.
Minimum Requirements
- Experience in Site Reliability Engineering (SRE), DevOps, UNIX Storage Administration, and SQL Server technologies.
- Ability to use SQL queries for data validation, troubleshooting, and issue analysis.
- Experience supporting business critical applications and adhering to defined SLAs for incident resolution.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in production support and maintenance, specifically with Finacle product maintenance or similar processes.
- Comfortable working in cross-functional environments collaborating with development, infrastructure, and database teams.
- Skilled at incident management, change management, and automating operational tasks to enhance system reliability and efficiency.