SRE Production support engineer
Infosys (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–14 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 2 production support and resolve incidents for business-critical applications within defined SLAs.
- Monitor application and infrastructure health using SRE tools, perform root cause analysis, and implement preventive measures.
- Participate in deployment, release, and change management activities, support on-call rotations, and maintain documentation such as runbooks and SOPs.
Minimum Requirements
- Experience in production support or site reliability engineering for critical applications.
- Technical skills in DevOps, SRE, UNIX storage administration, SQL, and SQL Server technologies.
- Ability to troubleshoot application server and database issues using SQL queries for validation and analysis.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling production incidents with a focus on timely resolution and preventive actions.
- Comfortable with cross-functional collaboration involving development, infrastructure, and database teams.
- Skilled in automation to enhance operational efficiency in production support environments.