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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and a generalist SRE support role increase competition.
Medium—SRE skills transfer across industries, but production support favors enterprise-specific experience.
Medium due to mandatory SRE, UNIX, SQL and production-support skills but no explicit years filter.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 2 production support and resolve incidents for business-critical applications within defined SLAs.
Monitor application and infrastructure health using SRE tools, perform root cause analysis, and implement preventive measures.
Participate in deployment, release, and change management activities, support on-call rotations, and maintain documentation such as runbooks and SOPs.
Minimum Requirements
Experience in production support or site reliability engineering for critical applications.
Technical skills in DevOps, SRE, UNIX storage administration, SQL, and SQL Server technologies.
Ability to troubleshoot application server and database issues using SQL queries for validation and analysis.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in handling production incidents with a focus on timely resolution and preventive actions.
Comfortable with cross-functional collaboration involving development, infrastructure, and database teams.
Skilled in automation to enhance operational efficiency in production support environments.