General Manager - Customer Success
The Adecco Group (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 30–45 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage multiple complex client accounts focusing on retention, upsell, and expansion.
- Oversee project governance including timelines, risk management, and client reporting to ensure contractual KPIs and deliverables are met.
- Drive client satisfaction through data-driven business reviews (QBRs/MBRs) and collaboration with cross-functional teams for seamless service delivery.
Minimum Requirements
- 10+ years of experience in Customer Success, Client Services, or HR/Talent Consulting with enterprise account management.
- Demonstrated experience managing full lifecycle customer engagements including onboarding, implementation, renewals, and expansion.
- Strong project management skills managing multiple client initiatives, timelines, and risks.
- Work Experience Required: 10+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing complex enterprise client accounts with a focus on customer retention and revenue growth.
- Skilled at stakeholder management with senior decision makers and cross-functional collaboration.
- Results-driven operator able to handle multiple priorities in fast-paced environments with strong ownership and accountability.