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Protocol Intelligence
Data-driven signals on your job's competitivenessSenior, niche customer-success role in HR consulting reduces qualified applicant density.
Strong domain bias toward HR, talent consulting, and enterprise account management.
Explicit 10+ years and enterprise HR/talent consulting experience make hiring filters very strict.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage multiple complex client accounts focusing on retention, upsell, and expansion.
Oversee project governance including timelines, risk management, and client reporting to ensure contractual KPIs and deliverables are met.
Drive client satisfaction through data-driven business reviews (QBRs/MBRs) and collaboration with cross-functional teams for seamless service delivery.
Minimum Requirements
10+ years of experience in Customer Success, Client Services, or HR/Talent Consulting with enterprise account management.
Demonstrated experience managing full lifecycle customer engagements including onboarding, implementation, renewals, and expansion.
Strong project management skills managing multiple client initiatives, timelines, and risks.
Work Experience Required: 10+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex enterprise client accounts with a focus on customer retention and revenue growth.
Skilled at stakeholder management with senior decision makers and cross-functional collaboration.
Results-driven operator able to handle multiple priorities in fast-paced environments with strong ownership and accountability.