Customer Success Manager
Ginni Systems Limited (Ginesys)Match Score
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Protocol Intelligence
Data-driven signals on your job's competitivenessCommon CSM title and mid-level (5+ years) experience increase candidate density.
SaaS customer-success skills are moderately transferable across software companies but less so outside SaaS.
Explicit 5+ years, SaaS preference, and high-value account experience make filters moderately strict.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and retain high-value strategic customers by building strong stakeholder relationships within assigned accounts.
Develop and execute comprehensive customer success plans including onboarding, training, and ongoing support to drive adoption and retention.
Proactively identify customer challenges, conduct business reviews, monitor customer health metrics, and act as a customer advocate to reduce churn and identify growth opportunities.
Minimum Requirements
Minimum 5 years of experience in Customer Success, preferably in a SaaS company.
Bachelor's degree in Business Administration, Accounts, or related field.
Proven track record of managing and retaining high-value customers.
Proficient in CRM software and customer success tools; ability to travel as needed.
Ideal Candidate Profile
Experienced managing large, strategic accounts with measurable impact on retention and growth.
Skilled at cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience.
Analytical and proactive in addressing customer challenges with data-driven insights and solutions.