Customer Success Manager
Ginni Systems Limited (Ginesys) (company site, opens in a new tab)5+ yrsHyderabadOn-siteDirect career pageEst. 8–16 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and retain high-value strategic customers by building strong stakeholder relationships within assigned accounts.
- Develop and execute comprehensive customer success plans including onboarding, training, and ongoing support to drive adoption and retention.
- Proactively identify customer challenges, conduct business reviews, monitor customer health metrics, and act as a customer advocate to reduce churn and identify growth opportunities.
Minimum Requirements
- Minimum 5 years of experience in Customer Success, preferably in a SaaS company.
- Bachelor's degree in Business Administration, Accounts, or related field.
- Proven track record of managing and retaining high-value customers.
- Proficient in CRM software and customer success tools; ability to travel as needed.
Ideal Candidate Profile
- Experienced managing large, strategic accounts with measurable impact on retention and growth.
- Skilled at cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience.
- Analytical and proactive in addressing customer challenges with data-driven insights and solutions.