Manager, Mortgage Data Operations
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Data-driven signals on your job's competitivenessTier-1 brand, mid-level generalist operations role, metro context, and broad skills drive high competition.
Requires mortgage lending and BPO management experience, so background transferability across industries is limited.
Mandatory 6+ years mortgage experience plus 2+ years BPO management and domain-specific requirements increase strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead hiring, training, and day-to-day management of a team delivering technology-enabled services to US mortgage companies.
Manage team performance, document SOPs, ensure data security, and handle escalations to maintain service delivery.
Prepare operational reports for US management and oversee business planning areas including capacity planning, client onboarding, and productivity management.
Minimum Requirements
Bachelor's degree or academic equivalent.
6+ years experience in mortgage lending or financial services market.
2+ years managing a small- or mid-sized BPO/KPO team.
Work Experience Required: 6+ years in mortgage lending/financial services, 2+ years team management.
Ideal Candidate Profile
Experienced manager with operational background in mortgage lending or financial services focused on client delivery and process management.
Capable of managing cross-department projects, business planning areas, and quality/productivity controls.
Effective communicator comfortable with both technical and non-technical stakeholders, able to develop and maintain strong customer relationships.