Manager - People Services Operations
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Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location and generalist HR manager title increase applicant density despite senior requirement.
HR operations skills transferable, but Workday and global shared-services experience increases domain specificity.
Explicit 8+ years, managerial responsibility, and Workday/SAP experience create strict selection filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and develop the People Services team to ensure efficient, timely, and compliant delivery of global HR operations and employee lifecycle processes.
Drive continuous improvement initiatives to enhance service delivery, operational KPIs, and employee experience across multiple regions.
Collaborate with HR Operations, Payroll, Recruitment, Finance, and Global Mobility stakeholders to maintain data accuracy, SLA adherence, and resolve escalated queries.
Minimum Requirements
8+ years of experience in HR Operations, Shared Services, People Services, or Human Resources administration including team management.
Experience managing employee lifecycle processes such as onboarding, contractual changes, payroll support, benefits administration, and offboarding.
Experience with global HR systems like Workday, SAP HR, or similar platforms.
Work Experience Required: 8+ years in relevant HR domains.
Ideal Candidate Profile
Experienced leader capable of managing and developing high-performing teams within fast-paced, global, shared services or professional services environments.
Demonstrated ability to collaborate effectively across functions and geographies, managing complex stakeholder relationships.
Skilled in process standardization, automation, and continuous improvement within HR service delivery models.