Manager - People Services Operations
Erm Experiencedprofessionals8+ yrsDelhi NCROn-siteDirect career pageEst. 12–20 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop the People Services team to ensure efficient, timely, and compliant delivery of global HR operations and employee lifecycle processes.
- Drive continuous improvement initiatives to enhance service delivery, operational KPIs, and employee experience across multiple regions.
- Collaborate with HR Operations, Payroll, Recruitment, Finance, and Global Mobility stakeholders to maintain data accuracy, SLA adherence, and resolve escalated queries.
Minimum Requirements
- 8+ years of experience in HR Operations, Shared Services, People Services, or Human Resources administration including team management.
- Experience managing employee lifecycle processes such as onboarding, contractual changes, payroll support, benefits administration, and offboarding.
- Experience with global HR systems like Workday, SAP HR, or similar platforms.
- Work Experience Required: 8+ years in relevant HR domains.
Ideal Candidate Profile
- Experienced leader capable of managing and developing high-performing teams within fast-paced, global, shared services or professional services environments.
- Demonstrated ability to collaborate effectively across functions and geographies, managing complex stakeholder relationships.
- Skilled in process standardization, automation, and continuous improvement within HR service delivery models.