Client Operations Delivery Analyst
Cisco (company site, opens in a new tab)3–5 yrsBengaluruHybridDirect career pageEst. 10–18 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end global delivery for commerce operations including case intake, prioritization, escalation, resolution, and performance management.
- Analyze operational data to identify trends, gaps, and automation opportunities, implementing AI and digital solutions to improve productivity and scalability.
- Coordinate process improvements, exceptions management, knowledge curation, and collaborate with global and vendor teams to enhance operational efficiency and partner experience.
Minimum Requirements
- Bachelor’s degree or equivalent in Business, Operations, Commerce, Finance, IT, or related field.
- 3–5 years experience in Quote-to-Cash, Order Management, Partner Business Services, or related commerce operations environment, including 2 years hands-on in Operations and Channel environments.
- Experience working in a global operating model with strong analytical and cross-functional communication skills.
- Basic knowledge of AI technologies, automation, and digitization relevant to commerce operations.
Ideal Candidate Profile
- Experienced in commerce operations within global organizations, capable of managing complex escalations and driving process simplification.
- Strong analytical orientation with ability to transform operational data into actionable business insights and automation use cases.
- Proficient in stakeholder management across global and regional teams and experienced collaborating with Global Delivery Centers and vendor management.