Executive Salesforce & Business Operations
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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level Salesforce admin, metro location, and broad cross-functional requirements increase candidate competition.
Salesforce and operations skills transfer across industries, but company-specific processes and integrations limit immediate fit.
Explicit 3–4 years requirement and mandatory Salesforce platform expertise will tighten shortlisting.
Job Description
Structured overview of role & requirementsAbout This Role
Own and manage day-to-day Salesforce administration, integration, data quality, user access, and process improvement across Sales, Support, and other teams.
Drive Salesforce adoption and user effectiveness by monitoring usage, conducting training, developing SOPs, and collaborating with managers to enforce process adherence.
Lead daily MIS reporting, dashboard creation, and operational analytics for Sales and Support, plus oversee integration and operational effectiveness of other platforms like Tata SmartFlo and LimeChat.
Minimum Requirements
3-4 years of relevant work experience in Salesforce and business operations.
Location requirement: Mumbai (Head Office).
Experience with Salesforce administration, integration, and user adoption essential.
Exposure to other business platforms such as Tata SmartFlo and LimeChat or similar marketing/customer engagement technologies preferred.
Ideal Candidate Profile
Experienced in hands-on Salesforce administration with ability to translate business requirements into system processes and workflows.
Skilled in data management, reporting, dashboarding, and operational analytics to support business decision-making.
Comfortable working cross-functionally with Sales, Support, technology teams, and external vendors to drive technology adoption and process improvements in a business environment.