Director, Business Operations
Randstad (company site, opens in a new tab)15+ yrsBengaluruHybridDirect career pageEst. 35–60 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as strategic partner and trusted advisor to Managing Director, driving business planning, operational excellence, and executive decision-making across multiple functions.
- Lead financial governance including monthly planning, forecasting, P&L monitoring, and manage Annual Operating Plan and Long-Range Strategy processes.
- Establish and oversee operational governance for customer engagements, contracts, resource allocation, billing and collections to improve efficiency and business visibility.
Minimum Requirements
- Minimum 15 years progressive experience in Business Operations, Strategy, PMO, Corporate Planning, or Commercial Governance within Staffing, HR Services, RPO, MSP, or IT Staff Augmentation.
- In-depth knowledge of staffing business models including Flexible/Temporary Staffing, Permanent Recruitment, Executive Search, and Outcome-based Services.
- Expertise managing key staffing metrics such as Gross Margin %, Net Fee Income, Days Sales Outstanding, Billing Efficiency, and Bench Management.
- Skills in financial governance, commercial contract oversight, and statutory compliance frameworks related to labour laws, payroll, and billing processes.
Ideal Candidate Profile
- Experienced leader with deep operational and commercial acumen in the staffing/recruitment domain and proven ability to influence cross-functional teams including Sales, Finance, HR, and Legal.
- Data-driven decision-maker skilled in financial modeling, executive communication, and translating complex staffing metrics into actionable business insights and strategic presentations.
- Process-oriented executive with a track record of driving automation, standardizing SOPs, lowering Cost-to-Serve, and optimizing operational yield across business lines using advanced analytics and technology platforms.