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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro location, and mid-level generalist client-services title increase applicant competition.
Requires pharmaceutical industry and IQVIA product knowledge, reducing transferability across industries.
Explicit four-year requirement plus mandatory 1–2 years internal IQVIA experience raises selection strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure client satisfaction by fulfilling contract obligations and responding to ad-hoc requests under supervision.
Support client relationships by coordinating internally and with account managers to maximize value from IQVIA products and identify revenue opportunities.
Monitor service agreement performance, provide training, represent IQVIA on client projects, and potentially mentor other client service representatives.
Minimum Requirements
Bachelor's degree is mandatory.
Minimum 4 years of related work experience, including 1-2 years as an IQVIA Client Service Representative.
Broad knowledge of client service practices and IQVIA products in the pharmaceutical industry is required.
Proficiency in Excel; ability to communicate effectively at various organizational levels; travel availability.
Ideal Candidate Profile
Experienced in client service within pharmaceutical or healthcare sectors with strong product knowledge.
Capable of managing client relationships by coordinating cross-functionally and identifying upselling or revenue growth opportunities.
Comfortable leading or mentoring peers and representing the employer in external client meetings.