Senior Application Support Engineer
First Advantage (company site, opens in a new tab)KarnatakaOn-siteDirect career pageEst. 18–28 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and deliver 2nd line technical and application support to ensure high-quality customer service and incident resolution for First Advantage clients.
- Develop and maintain a knowledge base to improve incident resolution rates and escalate issues to implementation teams when necessary.
- Implement and monitor best practices in Incident, Problem, Request, and Event Management to meet KPIs and SLAs while collaborating with business teams for timely updates.
Minimum Requirements
- Experience in a 2nd line Technical Operations or Application Support role.
- Proficiency with support processes including Incident, Problem, Request, Event, and Change Management.
- Technical skills: Strong knowledge of SQL, scripting languages, and database configuration changes (SQL, MongoDB, RDS).
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in troubleshooting a range of software and computer operation issues within technical and business environments.
- Strong command over software development practices and deployment processes to effectively support application environments.
- Proven ability to maintain clear communication with end users and internal teams while adhering to structured support workflows.