Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level, common application-support role in a metro location without remote or top-tier brand presence.
Support, SQL, scripting, and incident-management skills transfer across industries, so background fit sensitivity is low.
Moderate due to required databases, scripting, and incident-management skills but no explicit years or certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Own and deliver 2nd line technical and application support to ensure high-quality customer service and incident resolution for First Advantage clients.
Develop and maintain a knowledge base to improve incident resolution rates and escalate issues to implementation teams when necessary.
Implement and monitor best practices in Incident, Problem, Request, and Event Management to meet KPIs and SLAs while collaborating with business teams for timely updates.
Minimum Requirements
Experience in a 2nd line Technical Operations or Application Support role.
Proficiency with support processes including Incident, Problem, Request, Event, and Change Management.
Technical skills: Strong knowledge of SQL, scripting languages, and database configuration changes (SQL, MongoDB, RDS).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in troubleshooting a range of software and computer operation issues within technical and business environments.
Strong command over software development practices and deployment processes to effectively support application environments.
Proven ability to maintain clear communication with end users and internal teams while adhering to structured support workflows.