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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist client-services role in Bangalore at a known employer increases applicant density and competition.
Strong requirement for IQVIA products and pharmaceutical industry knowledge makes background transferability limited.
Explicit years plus company-specific experience requirement and service-certification preference make shortlisting stringent.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure clients receive maximum value from products and services to maintain positive long-term relationships.
Oversee fulfillment of contract specifications and client requests, verifying deliverables meet client standards for timeliness and quality.
Collaborate with account managers and clients to optimize product usage and identify revenue opportunities within existing accounts.
Minimum Requirements
Bachelor's Degree required.
Minimum 4 years related work experience.
1-2 years experience specifically as an IQVIA Client Service Representative.
Experience with IQVIA products, pharmaceutical industry, meeting facilitation, and proficiency in Excel.
Ideal Candidate Profile
Experienced in client service within pharma/healthcare, familiar with IQVIA product portfolio and service practices.
Capable of building and maintaining effective client relationships and internal communications across multiple stakeholders.
Skilled in analyzing client needs, conducting training, and leading small teams or representing management when required.