Deputy Manager-Oracle BRM Billing Operations Specialist - Pune
Vodafone Group (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 14–24 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own L2 application operations for Oracle BRM Billing and Revenue Management ensuring reliability, availability, and performance of telecom billing functions.
- Lead incident management, billing assurance, automation initiatives, stakeholder coordination, and continual service improvements to meet SLA/KPI targets.
- Manage billing calendar activities including bill-run execution, invoice generation, reconciliation, root cause analysis, and operational dashboard enhancements including AI/AIOps-enabled monitoring.
Minimum Requirements
- Experience in Telecom IT, BSS, or enterprise application support with hands-on Oracle BRM production support.
- Proficiency in Unix/Linux operations, Shell scripting, Oracle SQL/PLSQL, and practical knowledge of Oracle BRM architecture & troubleshooting.
- Strong understanding of telecom billing, rating, charging, invoicing, payments, adjustments, collections, taxation, and dunning processes.
- Bachelor's degree or equivalent professional experience. ITIL and Oracle BRM certifications are desirable. Work Experience Required: Not explicitly mentioned in the JD. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in end-to-end telecom BSS ecosystems, billing operations, revenue assurance, and complex multi-system integrations (CRM, mediation, payment, middleware).
- Demonstrates capability in production support with strong problem-solving, operational automation (scripting, orchestration), and use of observability tools (e.g., Dynatrace, Splunk, AppDynamics).
- Comfortable collaborating with global technology and operations teams, driving operational excellence in large-scale telecom billing platforms and applying AI/AIOps for operational improvements.