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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong employer brand, metro Bengaluru location, and a common SRE role increase applicant competition.
Core SRE skills are transferable across industries but SIEM/security domain knowledge increases specificity.
Multiple mandatory infra technologies and on-call expectations raise filtering but no explicit years stated.
Job Description
Structured overview of role & requirementsAbout This Role
Own and resolve P1, P2, and complex production incidents related to the enterprise SaaS platform maintaining service SLA, SLO, TTA, and MTTR targets.
Troubleshoot issues across application, microservices, ingestion, analytics, database, authentication, and infrastructure stacks.
Coordinate multi-stakeholder incident responses, prepare incident summaries, and contribute to root cause analysis reports.
Minimum Requirements
Experience with AWS, Kubernetes administration, and Linux system troubleshooting.
Familiarity with Kafka, Spark, Solr, Redis, and large-scale data processing environments.
Experience with CI/CD tools, scripting (Python, Shell), SQL queries, and service monitoring platforms (e.g., Nagios, Grafana, Prometheus, Splunk).
Work Experience Required: Not explicitly mentioned in the JD. Rotational 24x7 shift coverage including weekends and holidays required.
Ideal Candidate Profile
Experienced in supporting distributed, microservice-based cloud-native applications in enterprise SaaS environments.
Comfortable handling high-severity production incidents with cross-functional coordination including customer support and engineering teams.
Knowledgeable in SIEM, security analytics, ingestion pipelines, authentication, RBAC, SSO, and API integrations relevant to security operations platforms.