Manager, User Experience
Blackbaud (company site, opens in a new tab)10+ yrsHyderabadOn-siteDirect career pageEst. 20–35 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop a team of user experience designers and researchers, focusing on coaching, feedback, and career development.
- Partner with Product and Engineering leaders to define product strategy and align customer experience priorities with business objectives.
- Establish and monitor user experience metrics and drive adoption of human-centered design practices including research, usability testing, and accessibility throughout product development.
Minimum Requirements
- 10+ years of user experience experience covering customer research, interaction design, and product design.
- 5+ years of experience leading and developing user experience professionals.
- Knowledge of human-centered design methodologies, usability testing, accessibility principles, and customer research practices.
- Experience with SaaS products, design systems, AI-enabled experiences, user experience metrics, and Agile product development environments.
Ideal Candidate Profile
- Experienced leader capable of managing high-performing UX teams with clear focus on talent development and operational excellence.
- Skilled in partnering cross-functionally with product, engineering, and business stakeholders to influence product strategy and customer outcomes.
- Proficient in integrating AI-assisted tools and design systems to improve UX delivery and to connect customer insights to measurable business results.