Customer Success Manager
Prodigal (company site, opens in a new tab)4+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and manage the full customer lifecycle from onboarding through ongoing relationship management to maximize adoption, retention, and customer satisfaction.
- Strategically grow customer accounts with focus on retention, cross-selling, up-selling, and driving Annual Recurring Revenue (ARR) growth.
- Serve as the primary advocate for customers by translating customer insights into product improvements and collaborating cross-functionally to enhance customer success.
Minimum Requirements
- 4+ years experience in customer-facing roles with North American customers, preferably in B2B SaaS environments.
- Proven background as a Customer Success Manager, Implementation Specialist, or similar in high-growth startup B2B SaaS.
- Location requirement: Mumbai (In-Office).
- Willingness to work US hours until 4:30 pm US Eastern Time.
Ideal Candidate Profile
- Experience thriving in dynamic, high-growth SaaS startup environments servicing North American financial institutions or similar B2B sectors.
- Strong strategic orientation toward managing customer relationships to maximize revenue and retention.
- Skilled in cross-functional collaboration and translating customer feedback into actionable product strategy.