Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools
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Protocol Intelligence
Data-driven signals on your job's competitivenessModerate competition: common L1 infra role, moderate employer brand, non-metro location reduces applicant density.
Low — infrastructure support skills like Azure, Windows/Linux, and monitoring transfer easily across industries.
High due to explicit 8–10 years requirement and domain-specific L1 infra, monitoring, and ITIL skills.
Job Description
Structured overview of role & requirementsAbout This Role
Own L1 operational support for IT infrastructure including servers, networks, databases, and Azure cloud using monitoring and ticketing tools.
Manage incident triage, troubleshooting, and escalation for infra issues while ensuring documentation of incidents and resolutions.
Assist in Windows/Linux server administration, basic network troubleshooting, database monitoring, and collaborate cross-functionally to ensure governance and compliance.
Minimum Requirements
8-10 years experience in L1 Infra support, monitoring, Windows/Linux administration, and incident management using ITIL processes.
Foundational knowledge of IT infrastructure components, including networking, Windows/Linux server admin, and basic database operations (SQL, Oracle, PostgreSQL).
Familiarity with monitoring and ticketing tools such as Zabbix, Splunk, AppD; Azure Fundamentals certification (AZ-900) required.
Work Experience Required: 8-10 years in related IT Infra L1 support roles; Immediate joiners preferred.
Ideal Candidate Profile
Experienced L1 infra engineer with proven ability in multi-domain IT operations support including cloud (Azure), network, server, and database environments.
Operates effectively in 24x7 support settings with strong incident management and escalation skills per ITIL standards.
Comfortable collaborating across various technical teams (Infra, Cloud, DB, Network, Security) while supporting compliance and governance needs.