Trainee, Global IT Technical Support
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Protocol Intelligence
Data-driven signals on your job's competitivenessKnown global brand, popular entry-level IT support role, metro location, and broad skill requirements increase applicant density.
Core IT support skills (Windows, ITIL, SCCM) are highly transferable across industries.
Low mandatory experience but basic Windows, ITIL/SCCM familiarity and shift availability required.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and resolve IT service requests via ticketing tool, including classification, approval routing, and escalation to L2/L3 teams.
Assess incidents for severity, impact, and risk, ensuring timely resolution and compliance with IT processes and policies.
Support IT projects, analyze incidents to identify recurring problems, assist in User Acceptance Testing, and maintain awareness of ISO 14001 and ISO 45001 standards as applicable.
Minimum Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field.
0–1 years of professional experience in a Windows environment.
Ability to work in a 24x7 shift environment.
Knowledge or experience with IT service management, including ITIL practices, and familiarity with operating systems, networks, and applications.
Ideal Candidate Profile
Entry-level candidate with foundational IT technical skills and customer service orientation.
Comfortable operating within formal IT processes and escalation frameworks in a global support setting.
Willingness to coordinate with cross-functional teams and adapt to a 24x7 support environment.