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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level popular TAM role with broad technical skills and metro location, increasing qualified applicant density.
Highly domain-specific mobility platform and enterprise post-sales experience reduces cross-industry transferability.
Requires 4+ years, post-sales technical experience and specific platform, networking and SQL skills.
Job Description
Structured overview of role & requirementsAbout This Role
Develop and maintain relationships with Enterprise customers managing up to ~5,000 licensed devices.
Deliver Quarterly Business Reviews, technical consultancy, and oversee customer support escalations including Root Cause Analysis for Priority 1 cases.
Manage onboarding, training, documentation, and feedback loops between customers and software development teams to improve product and service delivery.
Minimum Requirements
Minimum 4+ years in advanced technical roles such as implementation specialist, technical support, or solutions architect with direct customer advocacy in complex IT environments.
Strong knowledge of mobile technologies including Android, Apple, Windows OS and networking concepts (TCP/IP, SSL/TLS, firewalls).
Proficiency in Windows Server administration (LDAP/AD) and MS SQL for data retrieval and analysis.
Excellent English communication skills; fluency in Hindi is a plus.
Ideal Candidate Profile
Experienced in post-sales or professional services roles with a focus on enterprise account management and technical consultancy.
Ability to explain complex technical information to diverse audiences and contribute to product enhancement feedback.
Comfortable multitasking, working independently, and creating technical documentation and training materials.