Regional HRSD Operations Lead - APAC
Atlas Hxm (company site, opens in a new tab)7+ yrsOn-siteDirect career pageEst. 12–20 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee end-to-end HR service delivery performance, governance, and compliance across APAC and Middle East countries, ensuring adherence to SLAs and local employment laws.
- Serve as the primary escalation point for complex, sensitive HR issues involving Workers and Clients, resolving issues before senior leadership escalation.
- Lead and mentor Regional HR Service Delivery Specialists, enforce operational controls, monitor KPIs, and drive process standardization and transformation initiatives.
Minimum Requirements
- Minimum 7 years experience in HR operations or HR service delivery with multi-country scope in APAC.
- Proven experience in leading HR service delivery teams and managing escalations in a matrixed, cross-functional environment.
- Bachelor's degree in Business, Human Resources, or related field (or equivalent experience).
- Strong knowledge of regional employment laws, HR compliance requirements, and operating HR case operations with defined KPIs and SLAs.
Ideal Candidate Profile
- Experienced in managing regional HR operations including performance, compliance, and risk across multiple APAC countries.
- Able to act decisively as the first escalation point for complex HR cases and communicate resolutions effectively to internal and external stakeholders.
- Skilled in driving process improvements, enforcing governance frameworks, and leading transformation initiatives within a global HR service delivery model.