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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-senior regional HR role with niche EOR/compliance focus and moderate employer brand, so medium competition.
Highly domain-specific HR operations and EOR/compliance experience limits cross-industry transferability.
Explicit 7+ years, multi-country HR operations, compliance and escalation ownership increases shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Oversee end-to-end HR service delivery performance, governance, and compliance across APAC and Middle East countries, ensuring adherence to SLAs and local employment laws.
Serve as the primary escalation point for complex, sensitive HR issues involving Workers and Clients, resolving issues before senior leadership escalation.
Lead and mentor Regional HR Service Delivery Specialists, enforce operational controls, monitor KPIs, and drive process standardization and transformation initiatives.
Minimum Requirements
Minimum 7 years experience in HR operations or HR service delivery with multi-country scope in APAC.
Proven experience in leading HR service delivery teams and managing escalations in a matrixed, cross-functional environment.
Bachelor's degree in Business, Human Resources, or related field (or equivalent experience).
Strong knowledge of regional employment laws, HR compliance requirements, and operating HR case operations with defined KPIs and SLAs.
Ideal Candidate Profile
Experienced in managing regional HR operations including performance, compliance, and risk across multiple APAC countries.
Able to act decisively as the first escalation point for complex HR cases and communicate resolutions effectively to internal and external stakeholders.
Skilled in driving process improvements, enforcing governance frameworks, and leading transformation initiatives within a global HR service delivery model.