Global HR Service Delivery Manager (Global Recruitment Operations/support)
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong global firm and metro location increase competition, but senior specialized role reduces applicant pool.
Recruitment operations and HR systems are transferable, but global legal compliance adds moderate domain specificity.
Explicit 10+ years, required systems experience and team management create strict shortlisting filters.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage global recruitment support operations, ensuring consistent, efficient, and high-quality recruitment processes across international markets.
Drive standardization, process optimization, and adoption of recruitment technology including Workday, SmartRecruiters, and AI tools to improve operational efficiency and stakeholder experience.
Lead, coach, and develop a high-performing team fostering accountability, learning agility, and continuous service improvement in recruitment operations.
Minimum Requirements
10+ years experience in recruitment operations or Talent Acquisition, including HR Operations or Shared Services in a global/complex environment.
3-4 years of direct people management experience is essential.
Strong experience with relevant recruitment systems such as Workday and SmartRecruiters.
Work Experience Required: 10+ years recruitment/Talent Acquisition operations including global/complex environment experience.
Ideal Candidate Profile
Experienced leader in global Talent Acquisition or recruitment operations able to drive process standardization and technology adoption across diverse markets.
Strategic operator comfortable using data and insights to improve service delivery and efficiency in complex, regulated environments.
Proven track record in managing and developing teams with focus on operational excellence, service standards, and customer/stakeholder engagement.