Sr Staff Software Engineer
ServiceNow (company site, opens in a new tab)12–15 yrsHyderabadOn-siteDirect career pageEst. 50–90 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Design, build, and operate production-grade autonomous AI agent systems integrated across an enterprise platform at scale.
- Own system architecture including multi-agent orchestration, tooling, planning loops, memory, failure recovery, and integration with enterprise data layers like CMDB and Knowledge Graph.
- Lead trust and safety guardrails, model integration, retrieval-grounding pipelines, and provide engineering leadership via code reviews and mentoring.
Minimum Requirements
- 12-15 years software engineering experience with strong fundamentals in data structures, algorithms, and distributed systems.
- Hands-on experience designing, shipping, and operating multi-agent autonomous AI systems in production, not prototypes.
- Experience with frontier AI SDKs (Anthropic, Google, OpenAI), retrieval-augmented generation (RAG), and retrieval evaluation in production environments.
- Experience with full stack development technologies including JavaScript, TypeScript, and Python (preferred but not explicitly mandatory).
Ideal Candidate Profile
- Proven technical leader with architecture ownership and history of raising code quality and mentoring on production AI practices.
- Deep experience with agentic system design patterns spanning orchestration, tool use, planning loops, memory, and failure recovery.
- Familiarity with integrating and optimizing frontier AI models in large-scale, enterprise AI products with operational safety and governance standards.