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Protocol Intelligence
Data-driven signals on your job's competitivenessHigh — Tier-1 brand, metro location, mid-level generalist network role attract many applicants.
Medium — core networking skills transfer across industries but enterprise NOC and vendor-specific experience raise domain specificity.
High — explicit 3+ years plus mandatory hands-on Cisco/BGP, NOC and operational troubleshooting skills.
Job Description
Structured overview of role & requirementsAbout This Role
Provide first-line monitoring, ticket triage, and troubleshooting support for Cisco enterprise network infrastructure.
Execute routine network changes, investigate and resolve network incidents end-to-end, and maintain network performance and security.
Communicate technical findings clearly to customers, project managers, and service engineers, ensuring high-quality user support.
Minimum Requirements
3+ years of IT, network support, service desk, or network operations experience with ticketing and monitoring tools.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, EIGRP, BGP, HSRP, NAT, ACL, switching protocols, F5 LTM load balancing, and Riverbed WAN optimization.
Hands-on experience with troubleshooting commands and network monitoring tools, with ability to identify issues in switching and routing protocols.
Work Experience Required: 3+ years in relevant roles.
Ideal Candidate Profile
Experienced in complex multi-vendor enterprise network environments, specifically Cisco infrastructure.
Skilled in analytical troubleshooting beyond documented runbooks with accurate root cause analysis and documentation.
Proficient communicator able to articulate technical details to non-technical stakeholders and maintain detailed records of incidents and resolutions.