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Protocol Intelligence
Data-driven signals on your job's competitivenessTier-1 brand, common account-manager title, mid-level experience and Bengaluru metro location increase competition.
Functional account operations skills are transferable, though partner-specific processes raise domain sensitivity.
Explicit 4–6 years plus large-account experience and domain skills require moderate rigor.
Job Description
Structured overview of role & requirementsAbout This Role
Manage operational relationships and performance for mid-size to large domestic accounts, acting as primary escalation point for medium to high complexity operational issues.
Lead and execute process improvements and policy establishment to enhance partner ecosystem operations, including preparation and facilitation of operational performance reviews.
Collaborate cross-functionally to represent customer/partner needs and contribute business requirements to complex projects, supporting digital enablement and transformation initiatives.
Minimum Requirements
First-level university degree or equivalent experience; advanced degree may be present.
Typically 4-6 years of related experience in Sales/Customer/Partner Operations, supply chain, or customer service/support management.
Typically 3-4 years experience supporting large accounts.
Proficient with Microsoft Office tools including Excel, Word, Power BI, AI/ML, PowerPoint; demonstrated project management skills and excellent communication in English and local language.
Ideal Candidate Profile
Experienced in managing operational business relationships at mid to large scale accounts with ability to handle escalations and complex issue resolution.
Strong analytical and consulting skills with ability to influence internal and external stakeholders and lead cross-functional initiatives.
Proven capability in driving operational process changes, digital transformation projects, and mentoring junior staff within partner or sales operations environments.