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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand, metro location, and broad skillset requirements increase applicant competition.
Requires deep enterprise SaaS and AI-native engineering leadership, reducing cross-industry transferability.
Explicit 15+ years requirement and specialized AI-native engineering mandates strict filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Lead the Workplace engineering pillar within CRM&I, owning Workplace Service Delivery and integrations with Customer Service Management and Field Service Management.
Build and lead AI-native engineering teams focused on agentic AI practices, verification harnesses, and architectural soundness for large-scale enterprise service interactions.
Partner with product, UX, and platform teams to shape and deliver the Workplace Service Delivery roadmap, making architectural and sequencing decisions and ensuring AI reliability and security.
Minimum Requirements
15+ years of experience designing and shipping scalable enterprise software products, with significant technical leadership experience.
Demonstrated experience leading teams delivering production systems using AI-native methods such as agentic coding tools and autonomous agent architectures.
Experience or domain knowledge in CRM, ITSM, workplace service delivery, or related enterprise domains preferred.
Work Experience Required: 15+ years; Other hard filters such as location or degree not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader able to manage multiple engineering managers and scale AI-native engineering practices in a production environment at enterprise scale.
Strong technical depth in autonomous systems, context engineering, verification systems, data modeling, AI/ML fundamentals, and security for AI-integrated systems.
Proven ability to work closely with product management and customers, including forward deployed engineering engagements, translating ambiguous customer problems into precise requirements and rapid delivery cycles.