Sr Associate, Charles River Support
Northern Trust (company site, opens in a new tab)6–9 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L1/L2/L3 production support for Asset Management trading applications including Charles River IMS, ensuring issue resolution and workflow monitoring.
- Analyze, troubleshoot, and resolve production issues including code fixes and job failures, coordinating with business partners and technology teams.
- Participate in on-call rotations, including nights and weekends, to support critical production issues and contribute to continuous service improvement projects.
Minimum Requirements
- 6-9 years of experience in a technical business-facing role within a financial institution or similar environment.
- In-depth knowledge of Investment Banking, Trading applications (Charles River IMS), and trading functional processes.
- Strong technical skills including extensive knowledge of SQL, PL/SQL, Unix/Linux commands and scripting; familiarity with DataStage and ServiceNow is a plus.
- Work Experience Required: 6-9 years; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in direct interaction with business and technology teams bridging technical issues and business needs effectively in a financial services context.
- Comfortable operating in a 24x7 global support environment with coordination across multiple teams including offshore support.
- Skilled in incident management and root cause analysis with a focus on production stability and service improvement.