Customer Success Software Configuration Engineering - Policy
Duck Creek Technologies (company site, opens in a new tab)3+ yrsMumbaiOn-siteDirect career pageEst. 10–18 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Upgrade client Duck Creek Policy applications to latest base versions, analyze impact, debug and resolve post-upgrade issues.
- Use Duck Creek upgrade and AI-driven tools to create low-impact upgrade paths and identify automation opportunities to reduce manual effort.
- Collaborate with development, QA, client support teams and customer counterparts to triage issues, mentor team members, and manage upgrade schedules and risks.
Minimum Requirements
- Bachelor’s degree in Computer Science or equivalent strongly preferred.
- Minimum 3 years’ industry experience in system development and implementation, with demonstrated proficiency in analysis, development, and triage.
- Hands-on experience with Duck Creek Policy software including C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs, Duck Creek debugging tools (Trace Monitor, TSV Monitor).
- Experience in Duck Creek Policy upgrades/certifications and strong insurance domain knowledge, particularly Property & Casualty (P&C) insurance concepts.
Ideal Candidate Profile
- Deep familiarity with Duck Creek Policy product and concepts such as Policy Transactions and Policy Forms, with hands-on development and troubleshooting expertise.
- Ability to independently manage upgrade processes, identify automation opportunities, and effectively communicate technical issues to internal teams and clients.
- Experience in integrating Duck Creek Policy with external systems and familiarity with software development lifecycle for P&C insurance software.