Operations Analyst II
Candescent (Digital First Holdings, LLC) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 6–12 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor, maintain, and troubleshoot Candescent SaaS products and applications at Level 2 support.
- Lead application and network troubleshooting efforts, collaborating with Network Engineering and Incident Management teams for issue resolution.
- Manage monitoring dashboards, respond to alerts, handle ticket queues, communication with vendors, internal teams, and financial institutions, plus document procedures and mentor junior analysts.
Minimum Requirements
- Bachelor’s degree in computer science, information technology, or equivalent experience.
- Application support experience in cloud environments (GCP, AWS, and/or Azure).
- Experience troubleshooting complex production issues involving application, network, and infrastructure.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in cloud-based application support with strong skills in troubleshooting production and network issues.
- Familiarity with observability tools such as Dynatrace, SolarWinds, or similar monitoring platforms.
- Preference for candidates with Banking/FinTech industry experience and knowledge of Palo Alto/Fortinet appliances, VPNs, high-availability network setups, and dedicated circuit management.