Operations Analyst II
Candescent (Digital First Holdings, LLC)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessGeneric L2 devops role in Bangalore with common cloud/network skillset attracts many applicants.
Cloud and network operations skills are transferable, but banking experience preference raises moderate industry specificity.
Requires cloud, observability, and network expertise but no explicit years, so moderate filtering.
Job Description
Structured overview of role & requirementsAbout This Role
Monitor, maintain, and troubleshoot Candescent SaaS products and applications at Level 2 support.
Lead application and network troubleshooting efforts, collaborating with Network Engineering and Incident Management teams for issue resolution.
Manage monitoring dashboards, respond to alerts, handle ticket queues, communication with vendors, internal teams, and financial institutions, plus document procedures and mentor junior analysts.
Minimum Requirements
Bachelor’s degree in computer science, information technology, or equivalent experience.
Application support experience in cloud environments (GCP, AWS, and/or Azure).
Experience troubleshooting complex production issues involving application, network, and infrastructure.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in cloud-based application support with strong skills in troubleshooting production and network issues.
Familiarity with observability tools such as Dynatrace, SolarWinds, or similar monitoring platforms.
Preference for candidates with Banking/FinTech industry experience and knowledge of Palo Alto/Fortinet appliances, VPNs, high-availability network setups, and dedicated circuit management.