Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessHigh competition from strong employer brand, Bengaluru location, and a generalist mid-level product support technical role.
Medium—technical support and integration skills transferable, but healthcare product domain raises specificity.
Medium—explicit 2-year requirement but flexible technical skills and few mandatory certifications.
Job Description
Structured overview of role & requirementsAbout This Role
Manage the day-to-day ticketing queue for clients ensuring timely completion and escalate tickets as needed.
Collaborate with customers and project teams to gather requirements and translate them into technical specifications.
Support QA, UAT, and production launches along with providing Tier 2/3 technical support for custom integrations and platform functionality.
Minimum Requirements
Bachelor's Degree in Computer Science, related field, or equivalent experience.
Minimum 2 years of related work experience.
Experience in technical support processes within a product development support function.
Work primarily accomplished individually or in project teams with emphasis on technical expertise rather than people management.
Ideal Candidate Profile
Experienced in managing client support ticketing systems with accountability for resolution and escalation.
Able to translate customer requirements into technical specifications collaborating with cross-functional teams.
Strong technical knowledge in supporting product platforms and custom integration technical support.