HPC & AI Software - Engineering Resolution Engineer
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)6–10 yrsBengaluruOn-siteDirect career pageEst. 20–40 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide Level 3 technical support for HPE Slingshot software products, including troubleshooting, issue analysis, and resolution or escalation to R&D.
- Lead customer troubleshooting meetings, perform system testing, upgrades, and ensure detailed documentation of issue lifecycle until closure.
- Mentor less-experienced staff and participate in after-hours/on-call support when necessary.
Minimum Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent.
- 6-10 years of relevant work experience in HPC and AI software support and engineering resolution.
- Experience with HPE Cray EX systems or leadership/exascale supercomputing platforms and HPC networking technologies such as HPE Slingshot interconnects or InfiniBand fabrics.
- Ability to work hybrid with average 2 days per week onsite at HPE office. On-call and after-hours support availability required.
Ideal Candidate Profile
- Expertise in enterprise Linux diagnostics, network troubleshooting, and automation scripting (Bash, Python) within large-scale HPC environments.
- Experienced in supporting parallel filesystems, enterprise storage, cluster-management, and HPC monitoring systems with prior involvement in upgrades and multi-party technical projects.
- Capable of managing multiple complex issues, collaborating with internal teams, customers, 3rd party suppliers, and HPE R&D to ensure resolution.