HPC & AI Software - Engineering Resolution Engineer
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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand and Bangalore metro increase competition, but niche HPC skill reduces overall density.
Highly specific HPC, Slingshot interconnect, and supercomputing platform expertise limits cross-industry transferability.
Explicit 6-10 years and mandatory niche HPC, Slingshot, Linux and networking skills create strict screening filters.
Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 3 technical support for HPE Slingshot software products, including troubleshooting, issue analysis, and resolution or escalation to R&D.
Lead customer troubleshooting meetings, perform system testing, upgrades, and ensure detailed documentation of issue lifecycle until closure.
Mentor less-experienced staff and participate in after-hours/on-call support when necessary.
Minimum Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or equivalent.
6-10 years of relevant work experience in HPC and AI software support and engineering resolution.
Experience with HPE Cray EX systems or leadership/exascale supercomputing platforms and HPC networking technologies such as HPE Slingshot interconnects or InfiniBand fabrics.
Ability to work hybrid with average 2 days per week onsite at HPE office. On-call and after-hours support availability required.
Ideal Candidate Profile
Expertise in enterprise Linux diagnostics, network troubleshooting, and automation scripting (Bash, Python) within large-scale HPC environments.
Experienced in supporting parallel filesystems, enterprise storage, cluster-management, and HPC monitoring systems with prior involvement in upgrades and multi-party technical projects.
Capable of managing multiple complex issues, collaborating with internal teams, customers, 3rd party suppliers, and HPE R&D to ensure resolution.