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Protocol Intelligence
Data-driven signals on your job's competitivenessMid-level generalist operations role with a ~3-year requirement yields moderate competition in Indore.
Core operations management skills are transferable, but BPO/CX specifics create moderate industry sensitivity.
Explicit 3+ years, managerial, KPI and client-facing requirements indicate moderate shortlisting strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Lead department operations to consistently meet key performance indicators (KPIs) and deliver excellent client service.
Design and implement plans to enhance employee performance by identifying and leveraging individual strengths and weaknesses.
Manage stakeholder communication and client relationships to ensure smooth operational delivery and successful new business transitions.
Minimum Requirements
Minimum 2+ years proven experience in an Operations Manager role, preferably in customer experience operations and management.
Strong verbal and written communication skills along with interpersonal and empathy skills.
Proficiency with general business software, including GSuite (Word, Spreadsheet etc.).
Work Experience Required: Minimum 2+ years Operations Manager experience, preferably in customer experience; Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing teams including coaching Team Leaders within a fast-paced, global environment.
Demonstrates ability to handle multiple projects/campaigns and coordinate between multiple departments/stakeholders effectively.
Skilled in data analysis, conflict management, business negotiation, and translating business strategy into operational delivery.