Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessMetro location, mid-level 4+ yrs experience, and moderately generalist role increase applicant competition.
Healthcare platform integrations (HL7, APIs) and domain-specific tooling make cross-industry transitions difficult.
Explicit 4+ years requirement plus mandatory SQL and product-operational skills restrict candidate pool.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and troubleshoot customer issues using Salesforce with timely resolution.
Maintain and improve operational processes including documentation and support workflows.
Collaborate with internal and external stakeholders to resolve issues and support product enablement.
Minimum Requirements
4+ years of professional experience (analytical or project management experience preferred).
Good knowledge of SQL is required.
Strong written and verbal communication skills required.
Work Experience Required: 4+ years; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience supporting platform operations or integration products involving APIs, HL7, and platform services.
Analytical mindset focused on process improvement and operational consistency.
Skilled at stakeholder communication and managing multi-priority environments.