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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand and metro location with senior product role produce medium applicant competition.
High because deep payments, disputes, and platform product leadership skills are domain-specific and less transferable.
High due to senior director title, domain-specific payments/disputes expertise and AI/platform leadership requirements.
Job Description
Structured overview of role & requirementsAbout This Role
Own strategic platform domains within Mastercard’s next-generation disputes ecosystem, defining long-term vision and measurable business outcomes.
Lead product strategy, roadmap prioritization, and execution across multiple agile teams, ensuring alignment with customer needs, market demands, regulatory requirements, and technology investments.
Drive AI adoption in dispute management products, embedding intelligence, automation, predictive decisioning, and generative AI to improve customer experience and operational efficiency.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Location: Based in Dublin (implied onsite working with co-located teams).
Proven experience in product strategy, ownership, and platform development in fintech/banking/payments or related sectors.
Experience leading large-scale SaaS, platform, fintech, banking, or payments product initiatives with multiple stakeholders and markets.
Ideal Candidate Profile
Experienced senior product leader capable of translating ambiguous business challenges into clear, actionable product strategies and roadmaps.
Demonstrated ability to influence and partner with executive leadership and cross-functional teams in a matrixed, global technology environment.
Expertise in AI-driven product innovation and enterprise platform modernization within payment disputes, chargebacks, or related ecosystems.