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Protocol Intelligence
Data-driven signals on your job's competitivenessStrong Tier-1 brand, popular product title, and metro location create high applicant competition.
Requires payments/disputes and regulatory expertise, making cross-industry transfers difficult.
Payments, disputes and regulatory domain experience expected though no explicit years, yielding medium strictness.
Job Description
Structured overview of role & requirementsAbout This Role
Own the requirements and roadmap execution for Mastercard's next-generation disputes platform, balancing global standardization with localized market needs.
Serve as Product Owner for an agile development team, prioritizing the product backlog to deliver features that improve operational efficiency, scalability, and customer experience, including AI-powered capabilities.
Collaborate with global and regional stakeholders, engineering, and data science teams to define, deliver, and continuously improve product capabilities supporting a scalable and flexible disputes platform deployed worldwide.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Experience with product ownership in agile environments, managing backlogs, defining epics, features, user stories, and acceptance criteria.
Experience working with global and regional stakeholders across multiple geographies and time zones.
Based in Pune (Onsite location requirement).
Ideal Candidate Profile
Skilled in translating complex business, regulatory, and customer requirements into scalable platform solutions within financial services or payments domains.
Experience delivering enterprise SaaS, fintech, or large-scale platform products with knowledge of disputes, chargebacks, fraud management, or transaction lifecycle processes.
Capable of driving product strategy that balances global platform consistency with regional customization and operationalization.