Network Operations Center (NOC) Analyst
AppDirect (company site, opens in a new tab)2+ yrsPuneOn-siteDirect career pageEst. 4–7 LPA
Posted on 23 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own and resolve network WAN/LAN trouble tickets, ensuring successful customer issue resolution and service restoration.
- Monitor and troubleshoot customer network connectivity using tools like Zenoss or Logic Monitor; remotely configure WAN equipment (routers, firewalls, switches).
- Engage with carriers, 3rd parties, and participate in incident management activities including command bridges and major incident response.
Minimum Requirements
- Minimum 2 years of WAN/LAN implementation, support, and troubleshooting experience.
- Strong knowledge of TCP/IP protocols, OSI Model, SD-WAN, routing protocols (BGP, IGRP, RIP, OSPF), NAT, access lists, and priority queuing.
- Experience with command line configuration of Cisco, SonicWall, Juniper, ADTRAN, Meraki, Fortinet, or similar devices.
- Work Experience Required: Minimum 2 years WAN/LAN support and troubleshooting experience explicitly mentioned.
Ideal Candidate Profile
- Experienced in supporting data networks and telecom functions in mid-size enterprises, including VPN, MPLS, Ethernet, Cellular, and MultiLink T1s.
- Familiar with network monitoring, traffic capture tools, security concepts (encryption, IPsec, VPN tunnels), and VoIP is a plus.
- Comfortable working in 24x7x365 environments with shift flexibility and interacting effectively across technical and non-technical stakeholders.